Reception services

The reception service is the first contact between a client and its various stakeholders. Olly Services is among the few Italian companies to possess the ISO 18295, a specific certification on the management of contact centres, such as reception and switchboard. Our procedure manuals are extremely accurate, so to ensure the best service in any situation, and the capability of handling any request or crisis.

A good reception service well disposes users to positively interact with the company, taking on a central role in the overall management.

Reception and Switchboard

Olly Services receptionists are trained to ensure high-standard services. Kindness and competence guide them in welcoming users. They are proactive, equipped with excellent problem-solving skills, and capable of managing any type of situation, including emergencies.

Helpdesk

We offer a helpdesk service, crucial for any business, since a prompt and meticulous assistance improves the relationship with your clients. The helpdesk support offered by Olly Services is multilingual, solution-oriented, proactive and specialized in customer care. The service is intended for large companies that need to focus on their core business and decide to outsource specific services to a reliable partner capable of offering selected and highly qualified staff.

Accelerate your corporate workflow with our assistance

Providing quick assistance, conveying information, managing problems of diverse nature, and optimizing the company procedures are all part of the responsibilities of the Olly Services helpdesk operators.

Virtual Reception

Thanks to the latest technological innovations, we have developed a virtual reception system that allows us to operate in an interactive and efficient manner, enabling personnel to work on several activities at the same time.

Dana Borrelli

HEAD OF RECEPTION SERVICES

We are the first service users refer to, and we work with great dedication to provide the best support possible. We are always present and ready to welcome any type of request, we strive to provide the right assistance in solving all problems, quickly and efficiently. The client’s satisfaction is our aim and our success!